Terms of Service

Last updated: 4 November 2026

1. Who we are (legal notice)

In accordance with Spanish Law 34/2002 (LSSI-CE), the service AskMyWebsite AI, available at askmywebsiteai.com and app.askmywebsiteai.com (the "Service"), is operated by:

• Radu Coman, self-employed professional (trabajador autónomo) registered in Spain ("we", "us")
• Tax ID (NIE): Z0079428Z
• Address: Calle Avellano 24, 38206 San Cristóbal de La Laguna, Santa Cruz de Tenerife, Spain
• Email: [support@askmywebsiteai.com]

By creating an account or using the Service you ("Customer", "you") agree to these Terms. If you use the Service on behalf of a company, you represent that you are authorized to bind it.

2. The Service

AskMyWebsite AI provides an AI assistant that you can add to your website with a script tag. The assistant answers your visitors' questions based on the content and business information you configure, and can guide visitors through your interface. The Service includes a setup dashboard, an embeddable widget (SDK), conversation history and usage reporting.

The Service is intended for business use. It is not offered to consumers acting for purposes outside their trade or profession.

3. Accounts and security

• You must provide a valid email address and verify it. You are responsible for the accuracy of your account information.
• Access to the dashboard and API uses secret keys. You are responsible for keeping your credentials and keys confidential and for all activity under your account. Notify us immediately at [support@askmywebsiteai.com] if you suspect unauthorized access; you can rotate your key at any time by signing in again.
• You must be at least 18 years old to create an account.

4. Your content and responsibilities

• You retain all rights to the content you provide (your website content, configuration). You grant us a non-exclusive license to host and process that content solely to provide the Service, including transmitting it to the AI providers listed in our [Privacy Policy].
• You represent that you have the necessary rights to the content you configure and that installing the widget on a website is authorized by that website's owner.
• You are the data controller for your website visitors. You must provide them with appropriate privacy information covering the widget and, where required, obtain any necessary consents. Our [Data Processing Agreement] governs our processing on your behalf.
• You will not use the Service to: violate any law or third-party rights; distribute malware; solicit sensitive personal data (e.g. health or payment card data) through the widget; probe, disrupt or overload the Service; resell it except as part of your own website offering; or attempt to extract our software, prompts or models.

5. AI-generated output

Answers are generated by large language models and may be inaccurate, incomplete or inappropriate despite the guardrails you configure. AI output is provided for general informational purposes and is not professional advice (legal, medical, financial or otherwise). You are responsible for the configuration you publish and for reviewing how the assistant represents your business. We do not guarantee any particular output.

6. Credit, prices and billing

• The Service is paid for with prepaid credit, not subscriptions. You add credit to your account in EUR; each answer the assistant gives on your sites and each page we scan is deducted from that credit at the unit prices published on our website and shown in the dashboard. Prices are in EUR and exclusive of any applicable taxes (VAT/IGIC), which are added when you purchase credit where required by law.
• Every account receives a one-time free allowance on registration (currently the first 50 answers) and a free initial scan of each site up to the page limit shown in the dashboard. The free allowance does not renew, has no cash value, and follows the website domain: if a domain that already used part of its allowance on another account is added to a new account, only the remainder is available.
• Credit is money held in your account, not a number of answers purchased: each deduction is made at the unit price in force on the day of use. Credit does not expire and carries over indefinitely. We may add credit to an account free of charge (for example on courtesy or test accounts); credit we add cannot be refunded.
• We may change unit prices with at least 30 days' notice by email or in the dashboard. From the effective date, the new prices apply to all use, including use paid from credit purchased before that date. If you do not agree, you may request a refund of your remaining purchased credit before the change takes effect.
• You may ask us in writing, at any time, to refund the full remaining balance of credit you have purchased. We refund it to the payment method you used, less the payment processing fees we were charged when you purchased it (currently 1.5% plus EUR 0.25 per transaction). We do not offer partial refunds, and credit is not refunded automatically when an account is closed or deleted: it stays in the account until you ask.
• If an answer was not useful, you may flag it in the dashboard within 30 days and the price of that answer is returned to your credit automatically, up to 10% of the paid answers of that month. We use flagged answers to improve the assistant.
• When you purchase credit you may enable automatic top-ups. This authorises us to charge the payment method saved with Stripe for the amount you choose whenever your balance falls below the threshold you set, without further action on your part. You can change the amount or turn automatic top-ups off at any time in the dashboard. If a charge fails, we notify you, and the assistant stops answering on your sites once the balance is used up.
• You control your spending with the monthly budget and the daily per-site limit available in the dashboard. We set a default daily per-site limit to protect you from automated traffic; you may raise or lower it. When a limit or your balance is reached, the assistant pauses on your sites until the next period or until credit is added. Beyond these controls and Section 13, we do not limit how much you may use the Service.
• Payments are processed by Stripe. Card details are provided directly to Stripe and are subject to Stripe's own terms and privacy policy. Invoices for each credit purchase are available in the Billing Portal.

7. Intellectual property

The Service, including its software, SDK, design and documentation, is our property or that of our licensors. We grant you a limited, non-exclusive, non-transferable right to use it while you hold an account. If you give us feedback or suggestions, we may use them without obligation to you.

8. Data protection

Our processing of personal data is described in the [Privacy Policy]. Where we process personal data of your website visitors on your behalf, the [Data Processing Agreement] forms part of these Terms.

9. Availability and changes to the Service

We aim to keep the Service available at all times but do not guarantee uninterrupted operation, and no specific service level is committed unless agreed in writing. We may modify or discontinue features with reasonable notice; if a change materially reduces the Service you pay for, you may terminate and receive a refund of your remaining purchased credit under Section 6.

10. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and any warranty regarding the accuracy of AI-generated output.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect or consequential damages, loss of profits, revenue, data or goodwill; and (b) our total aggregate liability arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability for willful misconduct, gross negligence, or any liability that cannot be limited under applicable law.

12. Indemnification

You will indemnify and hold us harmless from third-party claims arising from your content, your websites, or your use of the Service in breach of these Terms, including reasonable legal costs.

13. Term, suspension and termination

• These Terms apply for as long as you have an account. You may stop using the Service and request deletion of your account at any time; remaining purchased credit can be refunded under Section 6.
• We may suspend or terminate the Service for material breach of these Terms, non-payment, or use that endangers the Service or others, with notice where reasonably possible.
• Upon termination, your access ends and your data is deleted in accordance with the [Privacy Policy] and [DPA].

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in the dashboard at least 30 days before they take effect. Continued use after that date constitutes acceptance; otherwise you may terminate before the change takes effect.

15. Governing law and jurisdiction

These Terms are governed by the laws of Spain. Any dispute shall be submitted to the courts of Santa Cruz de Tenerife, Spain, unless mandatory law provides otherwise.

16. Miscellaneous

• You may not assign these Terms without our consent; we may assign them to a successor of the business.
• If any provision is held invalid, the remainder stays in effect.
• Neither party is liable for failure caused by events beyond its reasonable control (force majeure).
• These Terms, the Privacy Policy and the DPA are the entire agreement between us regarding the Service.