Terms of Service

Last updated: 21 July 2026

1. Who we are (legal notice)

In accordance with Spanish Law 34/2002 (LSSI-CE), the service AskMyWebsite AI, available at askmywebsiteai.com and app.askmywebsiteai.com (the "Service"), is operated by:

• Radu Coman, self-employed professional (trabajador autónomo) registered in Spain ("we", "us")
• Tax ID (NIE): Z0079428Z
• Address: Calle Avellano 24, 38206 San Cristóbal de La Laguna, Santa Cruz de Tenerife, Spain
• Email: support@askmywebsiteai.com

By creating an account or using the Service you ("Customer", "you") agree to these Terms. If you use the Service on behalf of a company, you represent that you are authorized to bind it.

2. The Service

AskMyWebsite AI provides an AI assistant that you can add to your website with a script tag. The assistant answers your visitors' questions based on the content and business information you configure, and can guide visitors through your interface. The Service includes a setup dashboard, an embeddable widget (SDK), conversation history and usage reporting.

The Service is intended for business use. It is not offered to consumers acting for purposes outside their trade or profession.

3. Accounts and security

• You must provide a valid email address and verify it. You are responsible for the accuracy of your account information.
• Access to the dashboard and API uses secret keys. You are responsible for keeping your credentials and keys confidential and for all activity under your account. Notify us immediately at support@askmywebsiteai.com if you suspect unauthorized access; you can rotate your key at any time by signing in again.
• You must be at least 18 years old to create an account.

4. Your content and responsibilities

• You retain all rights to the content you provide (your website content, configuration). You grant us a non-exclusive license to host and process that content solely to provide the Service, including transmitting it to the AI providers listed in our Privacy Policy.
• You represent that you have the necessary rights to the content you configure and that installing the widget on a website is authorized by that website's owner.
• You are the data controller for your website visitors. You must provide them with appropriate privacy information covering the widget and, where required, obtain any necessary consents. Our Data Processing Agreement governs our processing on your behalf.
• You will not use the Service to: violate any law or third-party rights; distribute malware; solicit sensitive personal data (e.g. health or payment card data) through the widget; probe, disrupt or overload the Service; resell it except as part of your own website offering; or attempt to extract our software, prompts or models.

5. AI-generated output

Answers are generated by large language models and may be inaccurate, incomplete or inappropriate despite the guardrails you configure. AI output is provided for general informational purposes and is not professional advice (legal, medical, financial or otherwise). You are responsible for the configuration you publish and for reviewing how the assistant represents your business. We do not guarantee any particular output.

6. Plans, fees and billing

• Current plans and prices are shown in the dashboard. Prices are in EUR and exclusive of any applicable taxes (VAT/IGIC), which will be added where required by law.
• Subscriptions are billed per month. Each plan includes a monthly allowance of answers; usage beyond the allowance is charged as overage at the rate shown in the dashboard, or answers may be paused, depending on your plan settings.
• Site scanning is metered separately: each plan includes a one-time initial scan of your sites and a monthly allowance of re-scan pages. Beyond that allowance, each scanned page draws from your monthly answer allowance, at the rate shown to you before a scan starts.
• We may offer time-limited promotional discounts. Unless stated otherwise in the offer, a promotional discount applies only to a new subscription, is limited to one per account, and cannot be combined with other discount codes.
• Payment is due in advance by the payment methods we make available or as agreed in your order/invoice.
• We may change prices with at least 30 days' notice; changes apply from your next billing period. If you do not agree, you may cancel before the change takes effect.
• Fees are non-refundable except where required by law or expressly stated otherwise.
• If you upgrade to a higher plan mid-cycle, the change takes effect immediately: we charge a prorated difference for the remainder of the current billing period, and your billing date does not change. Downgrades take effect at the end of the current billing period; fees already paid are not refunded. The same rules apply to recurring add-ons (such as extra site slots): adding one is charged pro rata immediately, and removing one credits the unused amount towards your next invoice.
• Prepaid answer credit (one-time top-ups) is drawn upon only after your plan's monthly allowance is used, carries over from month to month and does not expire. Unused credit is not refundable except where required by law.
• Payments are processed by Stripe. Card details are provided directly to Stripe and are subject to Stripe's own terms and privacy policy. If you delete your account, your subscription is cancelled at the end of the current billing period.

7. Intellectual property

The Service, including its software, SDK, design and documentation, is our property or that of our licensors. We grant you a limited, non-exclusive, non-transferable right to use it during your subscription. If you give us feedback or suggestions, we may use them without obligation to you.

8. Data protection

Our processing of personal data is described in the Privacy Policy. Where we process personal data of your website visitors on your behalf, the Data Processing Agreement forms part of these Terms.

9. Availability and changes to the Service

We aim to keep the Service available at all times but do not guarantee uninterrupted operation, and no specific service level is committed unless agreed in writing. We may modify or discontinue features with reasonable notice; if a change materially reduces the Service you pay for, you may terminate and receive a pro-rata refund of prepaid unused fees.

10. Disclaimer of warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and any warranty regarding the accuracy of AI-generated output.

11. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect or consequential damages, loss of profits, revenue, data or goodwill; and (b) our total aggregate liability arising out of or related to the Service is limited to the fees you paid us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability for willful misconduct, gross negligence, or any liability that cannot be limited under applicable law.

12. Indemnification

You will indemnify and hold us harmless from third-party claims arising from your content, your websites, or your use of the Service in breach of these Terms, including reasonable legal costs.

13. Term, suspension and termination

• These Terms apply for as long as you have an account. You may cancel your subscription at any time, effective at the end of the current billing period, and may request deletion of your account.
• We may suspend or terminate the Service for material breach of these Terms, non-payment, or use that endangers the Service or others, with notice where reasonably possible.
• Upon termination, your access ends and your data is deleted in accordance with the Privacy Policy and DPA.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified by email or in the dashboard at least 30 days before they take effect. Continued use after that date constitutes acceptance; otherwise you may terminate before the change takes effect.

15. Governing law and jurisdiction

These Terms are governed by the laws of Spain. Any dispute shall be submitted to the courts of Santa Cruz de Tenerife, Spain, unless mandatory law provides otherwise.

16. Miscellaneous

• You may not assign these Terms without our consent; we may assign them to a successor of the business.
• If any provision is held invalid, the remainder stays in effect.
• Neither party is liable for failure caused by events beyond its reasonable control (force majeure).
• These Terms, the Privacy Policy and the DPA are the entire agreement between us regarding the Service.