Live chat connects a website visitor to a person, which means it is only as available as that person is: outside working hours it becomes a contact form with extra steps. An [AI concierge] answers immediately, at any hour, in whatever language the visitor writes in, using the website's own content - but it cannot read a frustrated customer's tone and decide to make an exception. The two are not substitutes. The concierge absorbs the repetitive majority of questions so that the humans are free for the ones that actually need a human.
It is worth being blunt about this, because a page that pretends otherwise is not useful to anyone deciding between them.
Anyone who has staffed a support inbox knows the shape of it: a small set of questions asked over and over, and a long tail of hard ones. Shipping times. Whether you deliver to that country. What the return window is. Where the invoice download lives. Whether this plan includes that feature. These questions are already answered on the site, and they are still asked, because finding an answer inside a site takes more effort than typing the question.
That is the work an AI concierge is built to take. The answer exists in your own pages; the assistant is scanned into them when the site is set up, and the owner can add notes for anything the pages do not say out loud. It answers only from that material, never from the open internet, so it does not improvise policies you never wrote.
What is left over is the part live chat was always good at. Escalation stops being a fallback and becomes a filter: fewer conversations, each one worth a person's time.
Live chat costs are dominated by people. That is not a criticism - it is why live chat is good - but it means the cost of answering the hundredth "do you ship to Portugal?" is the same as the cost of answering the first, and coverage outside office hours multiplies it.
AskMyWebsite AI is priced on the principle pay for answers, not tokens. One answer means one visitor question answered, and the guidance continuations that follow an answer are free, so walking someone through a five-step flow is not five charges. When an account reaches its cap the failure mode is quiet, not broken: visitors in the middle of a conversation finish their thread, and for new visitors the widget simply does not appear. Your site never shows an error message.
AskMyWebsite AI is in private beta and we are onboarding a few websites at a time. Tell us your website address and what you would want the concierge to do, through the [contact page], and we will come back to you with access and pricing.
The sensible arrangement for most sites is both, with the concierge in front. It answers instantly and, where the visitor's goal is an action rather than a fact, guides them to it on the page. Anything emotional, exceptional or genuinely complicated goes to a person - who now arrives at a conversation that has already been narrowed down instead of starting from "hi, how can I help?".
The concierge is also honest about its limits by construction. It answers from your content and the notes you add, and where that content has nothing to say, saying so is the correct behaviour rather than a failure. That is exactly the moment to hand over.
</body>. No plugin, no changes to your site's code. It works on WordPress, Shopify, Webflow, Squarespace, Wix, Framer, custom HTML and single-page applications, where it detects client-side route changes.Put it on a page you know well and ask it the five questions your inbox gets every week.
AskMyWebsite AI is in private beta. Tell us about your site through the [contact page], and we will come back to you with access and pricing. You can also look around from [the homepage].